luftgekuhlt

I ordered 4 sets of points and condensers from Btlmex because of the low price, because I burnt a set awhile back and got socked 12 dollars at my local parts store, Has anyone dealt with this company, are they always this slow, I ordered the parts on 3/06/05 it's now 3/23/05, I had to email them twice just to get a tracking number and I check the UPS web site and they haven't even shipped yet!!!!!! I'm in sales and I know this much, you don't stay in business long when you piss your customers off, Sorry for the rant, companies that pull this kind of stuff aggravate me.

Sometimes to move forward you must first fall backwards
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Wayne
They've been around for a while but I've never dealt with them. I have emailed them before for information and it's been a 'coin-toss' as to whether I got an answer or not.

Don't worry about ranting, because that's what forums are all about. This way we can warn our fellow V-Dubbers of who to be careful of when ordering.

Let us know how it all works out.
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luftgekuhlt
This is a copy of the email I sent to BTLMEX on the 23rd of March.

Why is it that I have to keep complaining to get anything done with you
>people, I ordered these parts on The 6th it is now the 23rd and I check
>the tracking numbers you FINALY sent me and it appears that the parts have
>not shipped yet whats the problem! It's a shame that you take to long
>because I was considering purchasing the ac kit you have for sale in the
>near future, but now I'm not to sure.

And this is the response I received on march 28th.

I am sorry for the delay. We had a problem at the shipping facility but
will ship out asap.

Friendly Regards,

Miguel

This isn't the first time I've ordered from this company, I purchased rear torsion bars from them because the price was too good to pass up, for OEM torsion bars, But it was the same thing, a week and a half went by and no receipt was emailed to me or anything, and the same thing they finaly sent me an email apologizing and giving some excuse, I can't believe my luck is that bad to have the same thing happen twice from the same company, So be warned if you order from them it's anybodies guess when you'll get your parts.
Sometimes to move forward you must first fall backwards
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Wayne

I'm thinking that it's a trade off with them. It may take a bit longer to get the product but you are getting a great price. I guess the more you pay for the part the better the customer service.

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luftgekuhlt

Well I'm not sure what their deal is because I called them today and he sounded quite surprised, He was probably wondering how I got his phone number, The credit card company I have puts alot of info in my statements and their phone number is one of them, When I called and asked why it's taken close to a month or more because the parts still haven't shipped, He started to stumble on his words saying that they were having trouble with customs because of the terrorism threat, If this was true you would think they would state this fact in their email response on on their website, maybe something like "Due to customs there maybe a delay in shipping on some parts" I mean come on when someone asks you where their parts are and the response is "uh uh uh we have problems uh with our shipping uh because of customs" If you uh use "uh" too uh many uh times uh people uh start to uh think you are full of uh it.

Sometimes to move forward you must first fall backwards
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Wayne

So you still haven't received your parts?

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luftgekuhlt
Not yet, and I check the UPS tracking numbers every day, so on Monday if they still haven't shipped I'm going to start calling everyday and ask when it will ship just to aggravate them, because it has become a joke that I've had to wait this long.
Sometimes to move forward you must first fall backwards
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Wayne

April 6th will be the one month anniversary of your order...

All kidding aside, what was the price like at CIP1? They have great service and free shipping on most items over $50.00.

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luftgekuhlt
The points are a penny less at cip, $2.49 cip $2.50 btlmex, But the condenser is $5.95 cip $2.50 btlmex.
but 3.45 a unit doesn't cover the aggravation, so cheaper doesn't always mean better. so I'll pretty much deal only with the companies I know.
Sometimes to move forward you must first fall backwards
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luftgekuhlt
29 Days and counting, UPS tracking estimates April 7th but only half the order has shipped.
Sometimes to move forward you must first fall backwards
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luftgekuhlt

FINALY, They have arrived and it only took 32 days, boy that is sure some speedy service, I have instructed my Friends and coworkers that if I try to order parts from BTLMex ever again to tie me up in a straight jacket and call guys in white coats to take me away because I finally lost it.

Sometimes to move forward you must first fall backwards
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I have experienced the same issues with BTLMEX. They are not a large company, but a two man operation. Miguel is a slacker, point blank. It took me 6 weeks to get a part they did in fact have in stock. They were sent to me battered in cheapo pepboys aftermarket sideview mirror box with christmas masking tape (in April). Needless to say that they are unproffesional. They do have many cheaply priced parts and some hard to find items. The mexican beetle only FI stuff is way over priced and they dont even stock the most majo compnents for a conversion. I have since found other sources. I suggest all else do the same.
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