I ordered 4 sets of points and condensers from Btlmex because of the low price, because I burnt a set awhile back and got socked 12 dollars at my local parts store, Has anyone dealt with this company, are they always this slow, I ordered the parts on 3/06/05 it's now 3/23/05, I had to email them twice just to get a tracking number and I check the UPS web site and they haven't even shipped yet!!!!!! I'm in sales and I know this much, you don't stay in business long when you piss your customers off, Sorry for the rant, companies that pull this kind of stuff aggravate me.
I'm thinking that it's a trade off with them. It may take a bit longer to get the product but you are getting a great price. I guess the more you pay for the part the better the customer service.
Well I'm not sure what their deal is because I called them today and he sounded quite surprised, He was probably wondering how I got his phone number, The credit card company I have puts alot of info in my statements and their phone number is one of them, When I called and asked why it's taken close to a month or more because the parts still haven't shipped, He started to stumble on his words saying that they were having trouble with customs because of the terrorism threat, If this was true you would think they would state this fact in their email response on on their website, maybe something like "Due to customs there maybe a delay in shipping on some parts" I mean come on when someone asks you where their parts are and the response is "uh uh uh we have problems uh with our shipping uh because of customs" If you uh use "uh" too uh many uh times uh people uh start to uh think you are full of uh it.
So you still haven't received your parts?
April 6th will be the one month anniversary of your order...
FINALY, They have arrived and it only took 32 days, boy that is sure some speedy service, I have instructed my Friends and coworkers that if I try to order parts from BTLMex ever again to tie me up in a straight jacket and call guys in white coats to take me away because I finally lost it.
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